Technical Service Delivery Manager

Who We Are:

ZIN is an IoT based Software development company based in Lahore, Pakistan with footprints in the USA and Europe. Since our inception in 2007, Company always takes care for its resources not only for their economic needs but also encourages them to enhance their technical skills through employee training. Being Microsoft Gold Partner and ISO 9001:2015 certified company, ZIN believes in achieving the technical and business standards.

Our client is one of the largest corporate connectivity services businesses. We are currently looking to bring on an experienced Technical Delivery Manager. An ideal candidate for the role would be someone that has had previous experience as a developer, QA or been in a technical role and has then transitioned through their career into a Delivery Manager.

Working with senior stakeholders, product, design, development and data science teams, you will be responsible for building the quarterly roadmap, planning, tracking, delivery and reporting across the complete software delivery lifecycle.

You will be technically minded and able to ask the right questions of the teams to get the best possible outcome for the business.

Role Description

As the Technical Delivery Manager, you will be responsible for, but not limited to, the following:

  • Providing written and verbal updates to Executive/ Senior stakeholders.
  • Building the quarterly roadmap.
  • Creating Epics, and tracking the work of the team using Jira to completion.
  • Running daily stand-ups and regular retrospectives with all relevant teams.

Key Responsibilities

  • Delivery of roadmaps, plans, tracking, reporting and delivery across the complete software delivery lifecycle.
  • Understand the problem domain so can converse with business stakeholders and development teams.
  • Executive/ Senior stakeholder management.
  • Process management and continual improvement of those processes.
  • Managing the end-to-end delivery process. Currently using Jira, and Jira Discovery for this
  • Work independently, manage your own and the teams’ time to meet deadlines, adapt to shifting priorities, across multiple projects concurrently.
  • Manage the teams’ work, using a number of software development techniques, including Kanban & Scrum.

Requirements & Experience:

  • Previous experience in a hands-on technical role.
  • Demonstrable success in managing in house software development teams, in terms of software delivery.
  • An acute attention to detail, flexibility, and versatility in organizing processes and workflows. Demonstrate the ability to define processes, and subsequent improvements based on quantifiable results.
  • You know about, and can lead on a range of software delivery techniques and tools, with an ability to coach teams with these techniques.
  • You know how to communicate effectively across the organization, keeping the stakeholders up to date with accurate and quantifiable progress.
  • You are a quick thinker, and you know how to successfully react and respond to challenges to achieve the overall business goals.
  • You take a consistent and ongoing approach to planning, forecasting and road mapping
  • You can motivate a team to achieve our shared goals.


  • Hons Degree or equivalent


Lahore – Pakistan

Department Development
Experience  10+ Years
Location Lahore – Pakistan
Education Hons Degree or equivalent

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